Refund and exchange policy:

Refund and Exchange Policy for Custom Office Chairs in Egypt – New Age Chairs

“`

Refund and Exchange Policy for Custom Office Chairs in Egypt outlines how New Age Chairs handles cancellations, exchanges, refunds, and warranty claims. We manufacture chairs based on individual specifications. By using our website newagechairs.shop, you agree to this policy and all related terms.

1. Overview

At New Age Chairs, we produce custom office chairs tailored to your needs. Because each chair is made-to-order, our Refund and Exchange Policy for Custom Office Chairs in Egypt reflects our custom production model and complies with Egyptian law and consumer rights.

This policy aims to build long-term trust with our customers. We believe that transparency and clarity are essential when it comes to returns and refunds, especially for custom-made furniture.

2. Cancellation Policy

  • You may cancel your order before production begins.
  • If canceled in time, the deposit will be refunded in full via InstaPay or Vodafone Cash.
  • Once production starts, The company reserves the right to charge the customer for any costs or expenses incurred as a result of the cancellation.

Please ensure you review all order details before confirming. Once customization begins, materials are already allocated and production steps initiated.

3. Return Policy

  • The product must be returned in its original condition, including all original packaging, accessories, and components.
  • The customer is responsible for the original shipping cost as well as the return shipping cost.
  • The customer assumes full responsibility for the product’s condition and safety during the return shipment until it is received and inspected by the company.
  • Any damage, breakage, loss, or alteration to the product during the return process gives the company the right to reject the return request.
  • Refunds will only be processed after the product has been received, inspected, and approved for return.
  • Failure to comply with any of the above conditions gives the company the right to reject the return request.
  • Custom-made chairs are non-returnable unless a manufacturing defect is confirmed, in which case the item may be exchanged only, not refunded.
  • This aligns with Consumer Protection Law, Article 18 regarding personalized products.

This is because the chair is specifically built for you, including options like fabric, color, dimensions, or added features that may not apply to other users.

4. Refund and Exchange Policy for Custom Office Chairs in Egypt – Details

  • Exchanges are allowed only if:
    • The item has a verified manufacturing defect.
    • It is unused, in original packaging, and within 14 days of delivery.
  • To exchange:
    • Contact our customer support team.
    • Send a video showing the defect.
    • The chair must be returned in its original condition and packaging.
  • If a defect is confirmed, New Age Chairs covers shipping costs.
  • If exchange is due to personal preference, the customer covers all shipping fees.

We encourage customers to open and inspect their chair upon delivery to report any issues immediately. Delays in reporting may affect eligibility for exchange.

5. Refund Conditions

  • Refunds apply only to orders canceled before production starts.
  • Refunds will only be issued after the returned product has been received and inspected by the company, and confirmed to meet all of the return conditions stated above, including being undamaged, in its original condition, and complete with all original packaging and accessories.

Our goal is to resolve any defect through replacement parts or repairs before proceeding with a full refund. This approach aligns with sustainable manufacturing and fair business practices.

6. Warranty Policy

  • All chairs are covered by a 6-month warranty for manufacturing defects.
  • Faulty parts are replaced at no extra cost during the warranty period.
  • The warranty excludes damage caused by misuse, improper handling, or intentional damage.

Examples of misuse include excessive weight beyond recommended limits, exposure to water, or using the chair on uneven surfaces. The warranty applies only to original purchasers with proof of purchase.

7. Post-Warranty Maintenance

  • We offer lifetime maintenance services, including after the warranty period has expired, at reasonable rates

  • Customers are responsible for part replacements and service costs.

We keep spare parts in stock for many models and aim to extend your product lifespan with professional repair options.

8. Delivery Information

  • We ship across all Egyptian governorates.
  • Greater Cairo: 3–5 working days.
  • Other governorates: 5–7 working days via trusted couriers.
  • Shipping is available Saturday–Thursday (excluding official holidays).
  • Ensure your address and contact details are correct to avoid delays or failed deliveries.

If you’re interested in our custom office chairs in Egypt, learn more about our ergonomic designs, build quality, and responsive customer care.

9. Indemnification

You agree to indemnify and hold harmless New Age Chairs, its team, and partners from any claims resulting from your misuse of the site or violation of any policy terms.

10. Legal Jurisdiction

  • New Age Chairs is based in Egypt.
  • This Refund and Exchange Policy for Custom Office Chairs in Egypt is governed by Egyptian law.
  • Disputes are resolved through Egyptian courts.

11. Age Restriction

  • Users under 18 are not allowed to register or place orders on our site.

12. Policy Acceptance

By browsing or purchasing from newagechairs.shop, you confirm that you’ve read and agreed to the Refund and Exchange Policy for Custom Office Chairs in Egypt along with our Privacy Policy and Terms & Conditions.

Last Updated: June 2025