At New Age Chairs , we don’t just answer your questions — we help you find the best ergonomic office chair in Egypt. Whether you’re looking for a comfortable chair for long hours, or the best office chair for back pain, this page covers everything you need.
FAQs – Products Section
All our chairs are ergonomically designed to support your back and neck, making them ideal for long sitting hours—whether you're working or studying. The design helps reduce spinal pressure and provides exceptional comfort.
The chair is delivered fully assembled, ready for immediate use. This makes it easier for you to inspect and test the office chair upon delivery, with no need for any assembly.
Yes, New Age Chairs are built for strength and daily heavy-duty use. The maximum weight capacity varies by model — some chairs support up to 120 kg, others up to 140 kg. For users above 140 kg, we offer an optional reinforced hydraulic system upgrade at an extra cost.
Not all chairs include lumbar and neck support, but many models come with built-in lumbar cushions and headrests. Please check the product details to choose what fits your needs.
Mesh chairs provide better breathability and are great for hot environments, while leather chairs offer a more premium, formal look—ideal for executive settings. It depends on your comfort and workspace.
All chair components are 100% imported from trusted international suppliers. The chairs are then assembled and finished in our factory in Egypt under strict quality control. This way, we deliver international material quality with local manufacturing efficiency and pricing.
We manufacture chairs to order, and in some cases, we can customize details like fabric or accessories. Contact us to know what’s possible.
Yes, we offer compact models that are perfect for small spaces like home offices or study corners. Check the dimensions on each product page.
FAQs – Shipping & Delivery Section
Yes, we deliver to all governorates across Egypt through trusted shipping partners. Whether you're in Cairo or any other city, your chair will be delivered to you
Shipping takes between 3 to 5 business days within Cairo, and 3 to 7 business days for other governorates, depending on your address and order details. Once your order is dispatched, you'll receive a tracking number to follow your shipment in real time.
No assembly service is needed — the chair is delivered fully assembled and ready for immediate use. This ensures you can easily inspect and test your office chair upon delivery without any setup required.
Shipping cost is calculated automatically at checkout based on your address. We always aim to offer the most affordable rates through reliable shipping partners.
If any issue occurs during shipping, we’ll handle it directly with the shipping company and assist you immediately. If there’s visible damage, we’ll replace the affected item or part at no extra cost.
FAQs – Payment Section
You can pay by cash on delivery or use online payment via Visa or MasterCard. We also support instant payment methods such as Cash Wallet and InstaPay.
We offer multiple secure and flexible payment options to make your shopping experience easier and more convenient.
Cash on delivery is always available across all governorates. We ensure that you can choose the most convenient payment method for your location, making your shopping experience smooth and hassle-free.
Absolutely. All online payments are processed through secure and trusted gateways, and your information is fully protected during checkout.
FAQs – Warranty & Returns
All our chairs come with a 6-month warranty against manufacturing defects. The warranty starts from the date of delivery.
The warranty covers manufacturing defects such as frame breakage, wheel issues, or faults in the backrest or armrests. It does not cover misuse or intentional damage.
Since each chair is made to order, returns are not accepted unless there is a clear manufacturing defect. In that case, we’ll replace or repair it free of charge.
Please contact us within 48 hours of receiving the product and send us a photo of the issue. Our support team will respond immediately to replace the damaged part or the entire chair if necessary.
Yes, we offer maintenance services after the warranty period at a minimal cost. If you need spare parts or repairs, just reach out to our team.
FAQs – Orders & Tracking
Once your order is confirmed, we’ll send you a tracking number via email along with a link to follow your shipment status. You can also track your order anytime from your account on our website. Our support team will stay in touch to ensure a smooth delivery process.
Yes, you can modify your order if it hasn’t been dispatched yet. Just contact us as soon as possible so we can catch it before it ships.
Absolutely! You can order multiple chairs in a single order, and we’ll deliver them together to save you time.
For business or bulk orders, such as furnishing offices or corporate spaces, we’re happy to offer special pricing and tailored deals. Just get in touch with our team for a customized quote.
We can coordinate your preferred delivery date if the order is still in preparation—especially within Cairo and Giza. Just let us know your preferred date during or after checkout.
FAQs – Offers & General
Yes, we regularly offer discounts on selected models. Follow us on Facebook or subscribe to our newsletter to stay updated with the latest offers.
Yes, we have chairs specifically designed for students and study use. They’re lightweight, practical, and comfortable for long study hours. Check out shop Page.
Of course! Our support team is here to help you find the best office chair based on your specific needs, usage style, and budget.
You can reach out via WhatsApp or live chat, or simply use our interactive Chair Recommendation Form — designed to suggest the most suitable options tailored just for you.
Yes, if you’re ordering in bulk or buying for a company, contact us for a special quote and bulk discount.
FAQs – Maintenance & After-Sales Service
Yes, we provide chair maintenance services after purchase, whether in or out of warranty, for a small service fee. Our goal is to extend your chair’s lifespan.
Yes, we provide original spare parts for our chairs, including wheels, armrests, gas lifts, and bases.
You can either contact our support team with your chair model details, or simply browse the Spare Parts section on our website.
We also offer the option to choose “Shipping with Installation” during checkout for a hassle-free experience.
Yes, we do! We provide office chair maintenance and repair services, even if the chair wasn’t purchased recently.
Whether it’s a broken wheel, a loose base, or any other issue, just reach out to our customer support team via WhatsApp or Live Chat, and they’ll guide you through the next steps.
FAQs – Product Media & Reviews
Yes, we offer real product videos showing our chairs from multiple angles to help you see every detail before you buy.
You can find these videos on each product page, on our Facebook and Instagram pages, or simply request them from our customer support team on WhatsApp.
All images are 100% real, captured directly from our factory and from actual customer setups. We don’t use stock photos — what you see is exactly what you get.
We believe in full transparency so you can shop with confidence, knowing the chair you receive will match the photos.